Frequently asked questions (Faq)
All orders are shipped with tracked delivery, completely free of charge, with no minimum purchase required. You'll receive an email with your order number and, once your order has been dispatched, a tracking code so you can follow everything in real time in the "Track Your Order" section.
Not completely satisfied? We accept returns up to 30 days after receiving your order. Return shipping costs are the customer's responsibility. To start the process, simply contact us through our contact page — we'll get back to you within 24 hours with all the instructions you need.
For hygiene reasons, earrings, underwear, and swimwear cannot be returned.
We're sorry this happened — and we're here to make it right. Please follow these steps:
- Take a photo of the item, clearly showing the issue.
- Email us at support@jessica-ashleytoronto.com with the photo, your order number, and a brief description of what happened.
- Our team will review the situation and get back to you as soon as possible to find the best solution.
Each product includes its own size chart so you can always shop with confidence. If you're unsure between two sizes, we recommend going with the larger one for a more comfortable fit.
You can complete your purchase safely and securely with the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
Have a question or need help? We're always here for you. Don't hesitate to reach out — we'd love to help.
support@jessica-ashleytoronto.com