Last updated: July 13, 2026
DMSam Group LLC operates Jessica & Ashley - Toronto (jessica-ashleytoronto.com), including all related information, features, products and services (the "Services"). This Privacy Policy describes how we collect, use and disclose your personal information when you use the Services or communicate with us. Jessica & Ashley - Toronto is powered by Shopify.
Personal information we collect
Contact details — name, address, billing/shipping address, phone, email.
Financial information — payment card details, transactions, payment method (card data encrypted).
Account information — username, password, preferences, settings.
Transaction information — items viewed, added, purchased, returned or cancelled.
Communications — what you share when contacting customer service.
Device & usage data — device, browser, IP address, interaction with the Services.
How we use your information
Provide & improve the Services — fulfil orders, process payments, manage your account, organize shipments, facilitate returns, personalize your experience.
Marketing — promotional messages via email/SMS/post and online ads based on your activity (unsubscribe any time).
Security & fraud prevention — verify your account and detect fraud.
Communication & legal reasons — support and compliance with applicable law.
Disclosure & Shopify
We may share data with Shopify, suppliers and service providers (IT, payments, analytics, support, storage, order processing, shipping), with marketing partners, and where legally required. The Services are hosted by Shopify, which processes data to provide and improve them; see Shopify's consumer Privacy Policy at privacy.shopify.com.
Your rights
Depending on where you live, you may access, delete, correct and port your data, and object, restrict and withdraw consent. We will not discriminate for exercising these rights and may verify your identity. Exercise them via the contact below.
Children's data · Security · International transfers
The Services are not intended for children under the age of majority. No security measure is fully impenetrable. We may process data outside your country; for such transfers we rely on recognized safeguards.
Complaints & contact
Questions or complaints about how we process your data? Contact support@jessica-ashleytoronto.com. You may also lodge a complaint with your local data protection authority.
Frequently asked questions (Faq)
All orders are shipped with tracked delivery, completely free of charge, with no minimum purchase required. You'll receive an email with your order number and, once your order has been dispatched, a tracking code so you can follow everything in real time in the "Track Your Order" section.
Not completely satisfied? We accept returns up to 30 days after receiving your order. Return shipping costs are the customer's responsibility. To start the process, simply contact us through our contact page — we'll get back to you within 24 hours with all the instructions you need.
For hygiene reasons, earrings, underwear, and swimwear cannot be returned.
We're sorry this happened — and we're here to make it right. Please follow these steps:
- Take a photo of the item, clearly showing the issue.
- Email us at support@jessica-ashleytoronto.com with the photo, your order number, and a brief description of what happened.
- Our team will review the situation and get back to you as soon as possible to find the best solution.
Each product includes its own size chart so you can always shop with confidence. If you're unsure between two sizes, we recommend going with the larger one for a more comfortable fit.
You can complete your purchase safely and securely with the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
Have a question or need help? We're always here for you. Don't hesitate to reach out — we'd love to help.
support@jessica-ashleytoronto.com